Everyman Reigate

Attended an afternoon matinee where senior citizens get a reduced rate ticket and free cake and hot drink. A good coffee and big piece of chocolate brownie made this good value for money. Staff were friendly and gave very good service, delivering food to our seats which had lots of space to stretch out our legs. Enjoyable experience.

Visited on 11th February. Worst Everyman I've visited. Usually Horsham or Oxted. Nobody verified tickets! Could have just walked in off the streets, but had paid £36 for 2 dingy velvet seats! Toilet floor obviously just wiped over with dirty mop. Toilet seat in middle loo slipped to one side. Inside door hinges thick with greasy dust! Carpets throughout needed good Hoover as were black showing dirt and " bits". Bar area stainless steel equipment dull and unpolished with coffee/ chocolate powder? spilt all over preparation area. Only saw 3 young staff doing their best to keep the place running. One young man poked his head out of the kitchen door whilst I was at the bar to advise he'd run out of an ingredient, to be told " just nip out to Morrisons up the road"( which was closed as it was gone 4pm on Sunday)! There was thick dust clinging to the lower side black walls next to our double sofa. The temperature dropped during the beginning of the film, " One Life", so needed to use my coat as a blanket, but gradually warmed up ( I guess someone must have complained). Then a loud thumping noise started from the theatre above our heads on and off during the film! It was an unbelievably bad experience, when I could have eventually streamed it in the superior comfort of my own home with a clean environment and a supermarket priced bottle of wine! No wonder Cinemas like these are going bust, as no investment has been put into staffing or the general upkeep. Although I wrote to customer services to complain, there has been no response. I'm assuming that too has no staff monitoring emails!!! Never Again!!!